jbu070615Have you ever been in a conversation with a difficult person?

Have you ever been in a conversation with someone who completely looses it, and you think you’re having a fairly benign conversation? Or they hear something you said and think it is something else altogether.

Fortunately, there is something we can all do to improve these conversations, and have less stress and more peaceful and satisfying conversations with everyone.

My guest for this episode is Rick Goodfriend, the author of I Hear You, But… Communication & Listening Skills: Tips for Improving All Relationships and the founder of World Empathy Day.

Join me for this lively discussion.

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